Terms and Conditions

TERMS & CONDITIONS

This website is owned and managed by Lulu Horsfield.

Your use of this website and any purchase by you on this website of limited edition prints will be governed by English Law and will be deemed to have occurred in the United Kingdom.

COPYRIGHT

All content included on this website is the property of Lulu Horsfield and is protected by UK and international copyright laws. The content and software on this site may be used as an information and shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this website without the permission of Lulu Horsfield is strictly prohibited.

PAYMENT

We use PayPal to process all orders. You can pay with a credit or debit card via PayPal – this does not require an account to be set up.
We can also accept cheque payments. Please contact hello@luluhorsfield.com for more information.

DELIVERY

Your order will be dispatched within 7-10 business days from the date the order is placed. We use Royal Mail for all of our domestic deliveries. If you have placed your order and would like to change your delivery address, please email: hello@luluhorsfield.com

UK delivery is free. Sent by Royal Mail’s 2nd Class Special Delivery service; this service is fully trackable and requires a signature upon delivery. *Please note that free delivery does not apply to any exchanges.

For EU and rest of the world delivery contact hello@luluhorsfield.com for further details

NB. If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes, which customers will need to pay on receipt of the shipment. Lulu Horsfield  is not responsible for any customs or duty charges. Any parcels returned to us due to customs charges being higher than expected; we reserve the right to minus all costs incurred.

RETURNS & EXCHANGES

If you are in any way unhappy with your goods, items you want to return for a refund or an exchange will be accepted within 14 days of delivery. If you wish to return items outside that period please contact us: hello@luluhorsfield.com. Please note that your statutory rights are not affected.

Your refund will be made by PayPal or the same method used to make your purchase.

Free delivery for UK orders only applicable per transaction. Therefore if you wish to exchange your item you will have to pay additional shipping costs.

To return an item, please contact hello@luluhorsfield.com

When sending an item back for a return or exchange it should be posted with full insurance and using a Tracked or ‘Signed For’ or ‘Special Delivery’ service as we cannot be responsible for any returns lost or delayed in the post.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. We are not responsible for any charges that may occur from your PayPal account or bank when receiving payments.

By ordering any product from Lulu Horsfield via this website or email you agree to the above terms and conditions.

PHOTOGRAPHY

All photography featured on this website is ©WHAT associates